A Happy Customer: Everyday Oasis

I wanted to share with you a nice experience we had here at Pixability. We recently edited a video for Lora Canary's meditation website Everyday Oasis. Her site is a place for relaxation, renewal and reconnection, and an escape from chaotic day-to-day life. Lora was very pleased. Our team just received a gift of delicious brownies and a card from Lora praising the video and our work, and I'm including it here:

So I'm going to try to analyze the experience with Lora to glean an understanding of what it takes to make a client happy. What were the ingredients of Lora's project that made it a success?

From her end:

1. Lora knew exactly what she wanted

She knew what videos, what photos, and what message she wanted to use.

2. Less is more

Her footage was less than an hour and all of it worked well to tell her story.

3. Sense of style and mood

The music and wording she chose created a meditative and relaxed feeling.

4. Being organized

She researched and uploaded her materials in a timely manner.

From our end:

1. We understood her goals

We helped her create a video that reflected her objectives of creating a calming place for people on the web. She wanted to contrast the craziness of everyday life with the relaxing space of Everyday Oasis.

2. We listened to her comments and suggestions

We incorporated her choice of soothing music and thoughtful wording for pictures.

3. We delivered her video in a timely manner

Lora was on a deadline. She wanted to show the video at the IRIS conference, and she did!

These ingredients--from both the client and Pixability--produce the synergy necessary to yield a successful video.

Watch the video: