Frequently Asked Questions

What does the service include?

• A professionally-edited video with music, titles and transitions
• Flip video camera rental
• Branded intro with your logo

How do I know what footage to capture?

Pixability provides a "how to" shot list description based on the type of video you need. We provide instructions that make it easy to capture professional-looking video even with no prior experience.

How long should my video be?

We always recommend less than two minutes to keep your viewers watching until the end.

How do I receive and send the video?

We send a trackable, prepaid, secure shipping envelope that contains everything you need to safely send the video camera back to Pixability.

How long does it take to receive my final video from Pixability?

About two weeks on average.

Can I use the video on my website and Facebook?

Pixability will create a web-sized version of your video that will play smoothly and look great on the Internet.

Can I use my own camera?

Yes. Just upload your footage to your private project area on our website.

Is it hard to shoot video with a Flip camera?

The Flip camera is light-weight, fits in your pocket and as easy to use as a point-and-shoot camera. 

Is the Flip camera high enough quality video for web video?

Yes! Web videos are small to begin with, content is what gets you the views in the end.

Can I email a copy of my video?

Most videos are too large to be sent by email so we include private video hosting so you can securely invite others to view your videos.

What is a "Branded Intro"?

At the beginning and end of your video we will include your company logo and contact information set to music.

How are people introduced in my video?

We use text on screen to introduce your subject to the viewers. This particular text on screen is called a lower third.